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Common Questions

What exactly is meant by "counseling?"

Counseling at the Student Counseling Service means sitting down with a highly trained and appropriately licensed clinician and talking about issues you are facing, in order to receive some resolution or satisfaction of these issues. We are trained in methods to be able to support students in addressing concerns that interfere with optimal functioning and/or contribute to emotional distress. 

Does counseling or psychotherapy really work?

Some people wonder why they can't just talk about their problems with family members or friends. Licensed clinicians offer more than someplace to vent. Licensed clinicians have years of training and experience that help people improve their lives. And there is significant evidence showing that psychotherapy is a very effective treatment.

How effective is psychotherapy?

Hundreds of studies have found that psychotherapy helps people make positive changes in their lives.  Reviews of these studies show that about 75 percent of people who enter psychotherapy show some benefit. Other reviews have found that the average person who engages in psychotherapy is better off by the end of treatment than 80 percent of those who don’t receive treatment at all.

Are the counselors also on faculty at RFUMS?

No. The clinicians that staff the Student Counseling Service do not have faculty appointments or teaching responsibilities at RFUMS. This is to ensure privacy and protection for students.

Where is the Student Counseling Service located?

Student Counseling Service is housed within the Rosalind Franklin University Health Clinics-Green Bay Road building. The Rosalind Franklin University Health Clinics-Green Bay Road building is on Green Bay Road south of the main campus and directly south of The Woodlands. Turn into the driveway at 3471 Green Bay Road and take the RIGHT fork up over the hill to the parking lot. The main entrance is at the far end of the parking lot. As you walk in the front entrance, you will see a reception desk to your right. Take the elevator just past the reception desk, to the basement of the building (L.L.). Signage will direct you to the Student Counseling Service office and you will need your Student ID to get into the waiting room area.

What are the hours of operation? How do I make an appointment? 

Counselors are available by appointment Monday through Friday, 9:00 a.m. – 6:00 p.m. and every first and third Saturday of the month, 8:00a.m.-12:00pm. 

Appointments can be made by calling 847-578-8723.  Please note that although we may not answer your call because we are in session you should leave a message on this confidential voicemail box.  We check it frequently throughout the day and will get back to you.

Are appointments required to talk to a counselor?

Appointments are required to meet with a counselor.  Crisis services are typically available same day without an appointment; however this is dependent on clinician availability and intended to be reserved for urgent situations. 

Is there a cost to use the Student Counseling Service?

The Student Counseling Service is FREE of charge for all currently enrolled RFUMS students. DePaul University students may utilize the Counseling Service for a cost of $5 per session; DePaul students can attend an initial consultation assessment session at no cost.

Who is eligible to use the Student Counseling Service?

The Student Counseling Service is a service available to all RFUMS students, provided you are currently enrolled as defined by Student Affairs and Inclusion. DePaul University students who are taking classes at RFUMS as part of the DePaul Alliance may also utilize Student Counseling Service.  We are not able to see non-students in any capacity (i.e. couples counseling with a currently enrolled student), but we are able to offer education and resources.

Are my visits to the Student Counseling Service confidential?

Matters shared with Student Counseling Service clinicians are kept confidential and private. There are specific laws and ethics relevant to confidentiality and exceptions which are upheld by SCS clinicians and will be reviewed with you in your first visit. 

Will my academic record include visits to the Student Counseling Service?

Visits to Student Counseling Service are not part of your academic record, but are managed as health record and are protected by the Health Insurance Portability and Accountability Act (HIPAA).