Information Exchange

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Learning Objectives

As a result of participating in this activity, learners will:

1. Communicate the contents of an image to other team members.
2. Organize the team to correctly order those images.
3. Evaluate their results and interpret where the communication was most and least effective.

Description

1. Assemble students into teams of 5-6 using some method to ensure diversity/interprofessionalism on each team.
2. Team members are each given a single picture from a Zoom or Re-Zoom book. These pictures are sequential across the team, but in a somewhat obtuse way. Team members may NOT show their picture to others, but may only describe it verbally.
3. The team is to assemble itself in order based on the pictures. Be aware that the team may legitimately order themselves differently than the pages of the book. They may legitimately order themselves in reverse given the lack of context for the pictures. Once they believe they have their order, they are to lay the pictures out as a team to check their work.
4. Because the Zoom/Re-Zoom books contain about 30 pictures each, this activity may be run with multiple teams using different sections of each book competing to complete their order first, or by a single team against a time restriction. Another variation would be to utilize sets of pictures from both books without distinguishing them, elevating the cognitive load by needing to eliminate some pictures as not belonging in the sequence. Although the initial search could be chaotic, teams would be built as they “found” each other.

Recommendations

You will need a copy of the book Zoom and/or the book Re-Zoom.  We found it helpful to cut the binding off to use these books.

Size

Small Group

Equipment

Minimal Equipment - The book Zoom and/or the book Re-Zoom

Time

One Hour

Modifications

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Lesson

Communication

Even when using a shared mental model, teams must always contend with differences in perception as team members respond/react to a stimulus.

Debrief Questions

1. What went well?
2. What were the barriers or challenges in this activity that needed to be met?
3. How did you, as an individual, determine where you were in the sequence being formed?

Clinical Application

In patient care it is necessary for providers to have clear communication about the treatment plan.

1. What are some of the tools used in healthcare to ensure that information is being conveyed correctly?
2. How can providers improve communications across healthcare teams?

Bloom's Taxonomy

Analyze/Apply
Evaluate/Create

TeamSTEPPS domain

Communication
Leadership

IPEC Competency

VE 4
RR 1
CC 1, 4, 5 & 7
TT 5 & 11

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Lesson

Situation Monitoring

If individuals are unable to perceive absolutely objectively it becomes especially important for team members to consider not only how they have said something, but also how it has been received. We must constantly be aware of potential breakdowns in communication, catching them as early as possible to avoid potentially catastrophic results.

Debrief Questions

1. How did team members encourage you (if at all) to complete your required part of the challenge?
2. How did your team allocate responsibility for completing the challenge? Was it on a strength-based model or some other form of assignment of responsibility?
3. What should teams do when they realize that one or more members may be struggling? Is it legitimate for them to change expectations of team members part way through the task?

Clinical Application

As in all professions, healthcare providers can become so familiar with presenting issues that they begin to shorthand their conversations with tools such as acronyms.

1. How would you envision professional jargon or lingo presenting a problem for healthcare teams?
2. How can healthcare teams avoid differences in perception confounding clear communication?
3. If a team member is unclear in communication, what responsibility do you have to bring this to their attention?

Bloom's Taxonomy

Analyze/Apply
Evaluate/Create

TeamSTEPPS domain

Communication
Leadership
Mutual Support

IPEC Competency

VE 4, 7 & 8
RR 2, 5 & 6
CC 1, 4-7
TT 8, 9 & 11

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Lesson

Leadership

Sometimes what we believe we understand about the big picture is not what others believe they understand. Aligning our vision of the task or target at hand improves communication by giving it a common context.

Debrief Questions

1. Agree or Disagree? The more complex or technical the subject being discussed, the easier it is to be clear. Why do you take that position?
2. How can leaders assure that everyone on the team is in alignment and has a shared understanding of what is going on?
3. How can a team ensure clear communication is happening?

Clinical Application

1. Given the fluid nature of leadership in healthcare, what responsibilities do all communicators have to others?
2. Leaders often deliver information to larger bodies of people, rather than to individuals. How can a leader most effectively guard against misunderstanding?
3. How can providers check for patient understanding in communication?

Bloom's Taxonomy

Analyze/Apply
Evaluate/Create

TeamSTEPPS domain

Communication
Situation Monitoring

IPEC Competency

VE 7
RR 2 & 3
CC 1, 4-7
TT 5, 7, 8 & 11

Summary

At the heart of all teamwork is the power of communication. We all assume others know what we mean when we use a word or describe an image. We associate particular meaning with the words we choose, and hope others understand us.

Contact

For more information about how to utilize games, low-fidelity simulation, and interactive learning to teach concepts of teamwork and collaboration, contact Better.Teams@rosalindfranklin.edu

Related Tags

choice, collaboration, communication, feedback, mutual support, outcomes, puzzles, shared mental model, situation monitoring, situational leadership, team function, team membership, teams and teamwork